How To Spread Bet FAQ

For guidance on how to make your spread bets using the Tradefair Spreads online trading platform, please visit our How to Spread Bet section.

How do I place a trade/make a spread bet?

Tradefair Spreads provides a variety of products to trade on during our 'core hours of business' between 07:00am until 21.15pm, Monday to Friday (London local time). You can make your spread bets online or by telephone.

A limited number of markets are offered 24 hours a day from 00:00 on Monday to 21:15 on Friday. During the times outside of our 'core hours of business' these markets have limited maximum trade size and are internet only. See '24 hour' trading.

For guidance on how to make your spread bets using the Tradefair Spreads online trading platform, please visit our How to Spread Bet section.

  • If you wish to trade by telephone, our dealing line is +44(0)20 7456 7070
  • If you have any problems or questions, you can call our Customer Support team on 08444 124 400
  • Outside UK: +44 (0)1438 347 157
  • Dealing Line: +44 (0)20 7456 7070

Please refer to our Product Information sheets for specific trading hours of individual products.

Will I be trading on the prices I see online?

Once you've clicked the Trade button you will be offered the option to buy or sell. Once you have made your trade, it will be processed immediately. You should receive confirmation within a couple of seconds, or you will receive a message informing you that you trade has been declined. If the trade is declined, the reason why will also be displayed.

What hours can I trade?

Spread Trading

Our 'core hours of business' are from 07:00am until 21:15pm, Monday to Friday. You can find details of the trading hours for individual products if you click on the "I" information button to the right of each product or you can find a full, detailed list of all contract specifications if you click here: Product Specifications.

A limited number of markets are offered 24 hours a day from 00:00 on Monday to 21:15 on Friday. During the times outside of our 'core hours of business' these markets have limited maximum trade size and are internet only. See '24 hour' trading.

What products do you offer?

We offer a huge array markets including Indices, shares, commodities, currencies, bonds and interest rates. You can find full details of the products we offer if you click here: Product Info

'24 hour' trading

If a market is open for '24 hour' trading this will affect all orders attached to that market.

Markets open after London Capital Group's normal hours of business (Mon-Fri 07.00-21.15) may be offered on a wider spread than that available in the normal trading hours.

If a 24 hr market is not available for trading for whatever reason clients will not be able to add 'new' or amend 'existing' orders. If a 24-hour market is not available to trade for whatever reason any orders, which may have been eligible for activation, had the market been open will NOT be filled unless they are still subject to activation upon reopening of the market. If the order is still subject to activation they will be filled at the first available quote on our platform upon reopening of the market.

If a market is unavailable for trading clients will be unable to make any trades in that market until such time as the market reopens.

'24 hour trading' may not, in fact, mean the whole 24 hours in any day but may be used as a generic term to refer to a market that is quoted by London Capital Group outside of the company's normal hours of business (Mon-Fri 07.00-21.15).

Out of hours trading is restricted to much smaller stakes than those available in normal business hours, although clients may close out existing positions of whatever size. Clients will also be unable to build stakes in out of hours markets as, in general, the maximum single stake available will also be the total allowable open position. If a client already has a total open position greater than the maximum allowable stake he/she will not be able to increase that position.

Should any trade subsequently be shown to have been made at an erroneous or unreasonable price to either the client or to London Capital Group that trade will be either rejected or amended to reflect the correct price prevalent at that time. An unreasonable price is defined as a price that is more than the spread quoted by London Capital Group away from the prevailing open market price at the time of placing the trade (i.e. a 'buy' trade made at 1.9589 in GBP/USD or lower when the existing underlying market price should have reflected a quote on our trading platform of 1.9590-96).

All clients' trades in relevant markets are subject to the market activity of '24 hour' products even if the positions were opened during normal hours of business.

If a 'new' order is activated in '24 hour' market time that order is subject to the trading limits permissible during '24 hour' trading. (i.e. if the trading limit in a '24 hour' market is £10 a point but a client has placed a £20 a point 'new'order (even if the order was placed in normal market hours) then that order will be cancelled if activated during hours outside of London Capital Groups' normal hours of business and no position will be created). This order limit does not apply to stops.

Are my funds deposited online securely?

To improve the security of the card payments you make into your spread betting account and following industry standards, we operate Verified by Visa & MasterCard® SecureCodeTM for some card types. These schemes, known collectively as 3D Secure, are designed to improve the way that your card payments are authenticated and to reduce the likelihood of card fraud.

f you have previously enrolled for these services with your bank and we require your card type to use 3D Secure, you will simply be prompted for your 3D Secure password when you next make a payment into your spread betting account.

If you have not yet enrolled in Verified by Visa or MasterCard® SecureCodeTM, you may be prompted by your bank to enrol before a payment can be made. This will be done quickly and securely on your bank's website before seamlessly bringing you back to the payment page to continue with your transaction.

Please be assured that when inputting your 3D Secure details you are communicating directly with your bank via a secure link. The information that you enter is not disclosed to London Capital Group. To complete your payment, you will be briefly redirected to a secure screen hosted by your card issuer.

How do I arrange a refund?

If you would like a refund from your Tradefair Spreads account, please call us or email us advising us of the amount you wish to receive and confirming the last 4 digits of the card you would like us to refund.

Our company policy states that any funds deposited must go back to the original source. For example, if you deposited funds using a card we would transfer your funds back to this card. It can take up to 3 - 5 working days for the funds to appear in your bank account.

Please note that MasterCard do not accept refunds from gaming organisations. If you deposit funds using a MasterCard we will make refunds to a bank account in your name, or to the default bank account details registered on your spread betting account. It is possible that we may require proof of your Bank Account details to establish that the account is in your name. This should be in the form of an original bank statement dated within the last three months. The statement should include your name, account number and, for international clients, an IBAN or Swift Code. We may also need sight of the card in question via faxed or scanned documentation.

If you are an international customer and you have used a MasterCard to credit your account or made an international transfer, there is a charge of £20 or the equivalent currency amount for refunds under £1000.00. For UK customers we would refund your money via BACS and this will take three working days with no charge.

Please note that due to transaction costs, Tradefair Spreads reserve the right to refuse any refund under £50.00 (or the equivalent currency amount) unless you are closing your account. Please bare this in mind when requesting a refund.

How much margin will the system take when I make my trade or if I move my stop?

When making a trade the system will look for three things.

1) If you only have the minimum funds available then the stop loss will automatically be generated at 80% of the minimum IMR (initial margin requirement). You can find the minimum IMR for all of our markets on the Market Information.

2) If you have more funds than the max CGSL (computer generated stop level) for that market - the system will allocate the stop at 80% of the max CGSL for that product, leaving you with extra funds as available margin.

E.g. for FTSE Rolling Daily, the max CGSL is 150 so if you were trading £1 a point and you had £200 on your account, the system would only use up £150 as margin with your stop loss 120 points away. In this scenario, you would be left with £50 available margin to make other trades.

3) If you had more funds on your account than the minimum IMR but less than the max CGSL, the system will take all the funds on the account as margin and the stop will be calculated at 80% of these funds.

You can of course amend the automatic stop that is generated by clicking on "Order Book" and then on the "AMEND" button. Moving your stop in closer will free up your margin but the system will always charge you the min IMR for that trade regardless of how close you place your stop to your entry level. If you move your stop further away you will need enough margin to cover your stop. This can be calculated by multiplying the amount of points your stop loss is away from your entry level by a further 25%. For example if you have your stop 100 points away from your entry level, you will need £125 in your available margin to cover that particular stop.

If you have a Guaranteed Stop Order attached to an open position then the amount of margin taken will be the total capital you have at risk. For example, if you buy £1 per point of the UK 100 Rolling Daily and you have a guaranteed stop loss 50 points away, the system will use up only £50 of trading resources.

Can I place a Guaranteed Stop Order?

At Tradefair Spreads you can guarantee your automatic Stop Loss by selecting it to be a Guaranteed Stop Order. With a Guaranteed Stop Order you can trade safe in the knowledge that, should a market gap through your stop level, you will not suffer any extra losses from slippage and you will be stopped out at the level you requested.

But there is a premium and minimum distance for selecting your automatic Stop Loss to be guaranteed. For example, the premium (which is a multiple of your stake) and minimum distance for the UK 100 Rolling Daily is 2 and 30 respectively, so if you bought £5 per point a 5900.0, your account would be debited £10 (2 x £5) and your guaranteed stop would have to be a minimum of 31 points away (the minimum distance is the number specified, plus the market's spread).

It is also possible to specify that any stop loss linked to a New Order is a Guaranteed Stop Order. In this case the premium is not applied until the New Order is filled.

You can place or amend a Guaranteed Stop Order at any time when the underlying market is open and any amend to the level has to be at least the minimum distance (minimum, plus the market's spread) from the current quote.

If you close a position that has a Guaranteed Stop Order attached, then the premium is not recredited to your account. To find out what the premiums and minimum distances are please see the Market Information.