Please contact us via live chat or call us on:
Sales +44 (0) 20 7170 0941
Customer Service +44 (0) 20 7170 0942
Dealing +44 (0) 20 7170 0943
Main +44 (0) 20 7170 0945
New Platform FAQs
- What does DFT mean?
DFT stands for Daily Funded Trade ie a spreadbet. All spread bet instruments on the new platform have .DFT after them as opposed to .sb as you are used to seeing on the current Tradefair platform.
- How do I fund my account on the new platform?
You will be able to fund your account from within the Trading platform.
Click on the ‘Accounts’ tab on the top-right corner of the trading platform and then select ‘Fund Your Account’. You will see four links:
- Fund your account
- Withdraw from your account
- Add a card to your account
- Remove a card from your account
Select the appropriate link to initiate payment.
You can also fund your account by direct bank transfer. Our bank details and information about depositing funds into your account via direct bank transfer can be obtained from the ‘Account’ tab on the Trading Platform. Please note that we are unable to accept payments from third parties, any such transfers will be rejected and returned to the original source.
Please note that we do not accept cash payments paid directly into our bank account.
- How do I withdraw money from my new account?
You will be able to withdraw funds your account from within the Trading platform.
In order to transfer funds out of your account, please visit the 'Account' section of the trading platform.
- I'm having problems logging into my account. What do I do?
If you are having login issues, please contact us.
- How do I change my password?
To change your password, please log in to your account, click on the dropdown arrow next to your name > Account > Update your personal details.
- NEW FX & CFD Lot Sizes
FX and CFD accounts will deal directly in units when trading FX where 100,000 units = 1 standard lot, or 10 CFDs; 10,000 units = 1 Mini Lot, or 1 CFD; and 1,000 units = 1 Micro lot, or 0.1 CFDs.
All other markets will be traded as CFDs.
Spread Bet accounts will continue to trade in the base currency of your account per point movement of a market.
We encourage you to use the margin calculator built into the deal ticket to view the notional value of a trade.
- New Position-based rather than net-based settlement for FX
Tradefair Trader operates on a position-based FX basis meaning that positions are only settled when you take action to close or they are triggered by an order. The settlement to base currency is done immediately and posted to a client's account. All clients who are on net-based FX in Tradefair will be moving to the industry standard position-based FX format.
- Tradefair Web operates on a Non-FIFO basis
All accounts on Tradefair Web operate on a Non-FIFO basis.
This means if you have multiple positions in one instrument you’ll be able to close these in any order you wish. This also means:
- You’ll be able to place linked stop and limit orders on individual trades.
- All orders placed on the same deal ticket as a trade will be linked.
- New Back-to-base currency conversion charges
Back-to-base automatically converts any realised P/L, adjustments, fees and charges that are dominated in another currency, back to your base currency before applying them to your account. The current charge for this is 40 basis points for every back-to-base conversion.
- New Tight Fixed Spreads in Market hours
On the new platform, we offer tight fixed spreads on selected FX, Index and Commodity markets during the main trading hours of the day. Outside of market hours most other markets, except equities, have capped variable or variable spreads. To view details on spreads please log into the platform, search for the market you are looking for, and open the ibox.
- Commission rates on CFD Equities
For UK and most European equities the charge is 0.1% of the consideration, for most US equities it is 0.15% and for most Asian equities it is 0.2%. Our new minimum commission rates are £15, $25 or €25.
This information is available in the Market Information sheets for each market. You can access these via the Advantage trading platform; you can find the icon next to the name of the contract in the market search results.
Please see table below for details on our commission rates for CFD Equities:
Country Rate Minimum
USD 0.02 per share
USD 15.00 or 0.15%
GBP 15.00 or 0.10%
This information is available in the iBox for each market. You can access these via the Advantage trading platform; you can find the ‘i’ icon next to the name of the contract in the market search results.
- New FX Financing
We will now use interest rate differentials for the two currencies traded to calculate overnight financing. We then apply the market rate premium or discount, together with our overnight charge, which will have a minimum or maximum amount. In the Market Information box you can view the FX financing information where it will show details of the last financing event for that market.
- What are the CFD financing charges?
Overnight financing charges are the same as Tradefair today and may be applied to positions that have no set expiry. Under normal circumstances, long positions will incur a small charge whilst short positions will be credited overnight financing. For example, on long equity positions, financing is charged at LIBOR +/- 2.5%.
You are charged overnight financing on the total value of your positions, and competitive rates are applied across all of our markets to ensure financing costs are kept to a minimum.
- How do you calculate CFD financing charges?
Non-FX positions: Daily financing charges or credits are associated with any Daily Funded Trade which is open at our market close. This is calculated using the following formula:
Short Positions F = V × I / b
Long Positions F = V × I / b, where:
- F= Daily Financing Fee
- V = V = value of equivalent (quantity x end of day closing price)
- i = applicable Financing Rate
- b = day basis for currency (365 for GBP, HKD and AUD, 360 for all other currencies)
There may be instances when a Daily Financing Fee is charged to you on Short Positions, rather than paid to you. This may occur if LIBOR (or RBA IOCR for Australia) is at an exceptionally low rate.
The daily financing fee will be applied to your account each day that you hold an open position (including weekend days).
The Financing Rates used are outlined in the table below.
LIBOR + 2.5
LIBOR - 2.5%
LIBOR + 2.5
LIBOR - 2.5%
LIBOR + 2.5%
LIBOR - 2.5%
RBA IOCR + 2.5
RBA IOCR - 2.5%
Contact Customer Services
- What is Price Tolerance and how does it work?
Price Tolerance is the price level within which the Tradefair trading platform may execute your trade immediately even if at the time of execution the price has moved away from that specified by you.
Those markets where Price Tolerance applies will have default tolerance levels set, but they may be altered by you on the trading platform.
If you don't want any slippage in execution price, you can manually set your Price Tolerance level to '0' for each market. This will mean that if a trade request is received and the price is different, the trade will be rejected and a new trade must be requested.
- How do you change the Price Tolerance levels?
If you want to change your Price Tolerance level, you can do so by amending the Tolerance levels set within the Market Information for each market affected by Price Tolerance.
If however you want to remove Price Tolerance completely, you can do so by setting the Price Tolerance level to '0' for the relevant market. This will mean that should our trade execution price move, you will need to submit a new trade request.
- How does the Hedging button work?
Your Tradefair Advantage account by default is set to non-hedging. i.e. if you place an opposing trade in the same market as you have an open trade already, it will close out the trade in the other direction.
However, if you tick the hedging button, it will create a hedge trade, meaning you will have two open trades in the same market, in opposite directions.
- How does the Step Margin feature work?
Step Margin is the process by which the amount of initial margin charged per trade may increase depending on the size of your spread bet or CFD trade. As the size of your total position in a particular market increases, so may the amount of initial margin charged for any additional trades [within the same market].
These occur at specified Step Margin levels.
To find out more about the Step Margin levels for a particular market, refer to the market information area within the trading platform.
You can also view our example below using the indicative step margin levels for a fictional example, Company ABC:
Spread bet stake size
CFD stake size
Initial step margin
- The new web based platform is highly customisable
Tradefair Web is our new flagship platform which allows you to change and save layouts, colours, styles, font sizes, price updates, watchlists and inactivity timeout.
Tradefair Web is an intuitive platform and most features of the platform have inbuilt tips to help you get the most from your trading experience.
- New Enhanced deal ticket
Tradefair's deal ticket has an inbuilt margin calculator allowing you to see your potential margin requirement before you place a trade.
- How do I contact you?
The Customer Service Team is available 24 hours a day (Monday to Friday) to answer any queries you may have once your new account has been opened. You can contact them by calling +44 (0) 20 7170 0942 or via email: firstname.lastname@example.org
Change to Variable Spreads for major FX market
We’re reducing the spreads on all our major currency pairs. We now offer EUR/USD, USD/JPY and more at a minimum variable spread from just 0.5 points.
New Variable Spread Values
Major FX pairs including EUR/USD, USD/JPY and AUD/USD will now be priced from just 0.5pts and will also be reducing our GBP/USD spread to just 0.8.
See the table below for a list of our major FX spread changes, you can view a full list of our FX prices within the platform
*The Average Spread is the 24 hour mean average spread for the two-weeks ending 7th October 2016. This data is updated regularly but please see our website and market information sheets for the latest information. Spreads may widen depending on market volatility.
What is the difference between “Minimum” and “Average Variable” Spreads?
The ‘Minimum Spread’ is the lowest spread we quote on the respective FX pair and is a variable spread which is based on the live feed provided to us by leading banks and liquidity providers. As it is variable, it can fluctuate during the trading day depending on liquidity and volatility.
The ‘Average Spread’ is a time-weighted average taken from all quotes over a one-month period, and is updated regularly to show the latest data. The average spread, taking in to account all spreads quoted, still works out considerably cheaper than our current ‘Fixed Spreads’ and likely to be lower than what you are paying elsewhere.
- How do I log in?
After installing Tradefair PRO, click on the desktop icon. Enter your login name and password, then choose either demo or live from the system dropdown depending on your account type. Click the Login button and Tradefair PRO will open.
Your login and password should have been sent to you in an email when you open an account. If you have problems or receive an error when logging in, start a live chat with us for help.
Click here for more information.
- I have more than one account. Can I switch between accounts when I make a trade?
If you have more than one Tradefair PRO account, you can switch between accounts at any time using the Account drop-down menu in the New Order window.
If you switch between accounts while trading, make sure the right account is selected in the Account drop-down menu before you enter your trade. Your accounts may use different settings for size or base currency or different account types (position-based or net-based). All of these factors may have an effect on the outcome of your trade.
- How do I log in?
After downloading the Tradefair MOBILE app on your device, access it. Enter your username and password, then choose either demo or live from the server field depending on your account type. Tap the Login button.
Your username and password should have been sent to you in an email when you open an account. If you have problems or receive an error when logging in, start a live chat with us for help.