Tradefair is one of the biggest UK-based online financial spread betting platforms. Provider of a range of tools and features to help their customers gain big profits.
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Platform FAQs

  • What does DFT mean?

    DFT stands for Daily Funded Trade ie a spreadbet. All spread bet instruments on the new platform have .DFT after them as opposed to .sb as you are used to seeing on the current Tradefair platform.

  • How do I fund my account on the platform?

    To fund your account please go to the MyAccount login page via your platform.

  • How do I withdraw money from my account?

    To withdraw your funds please go to the MyAccount login page via your platform.

  • I'm having problems logging into my account. What do I do?

    If you are having login issues, please contact us.

  • How can I change, reset or retrieve my password?

    If you wish to change your password, you can do so from within the trading platform, by clicking the 'My Account' tab in the top right-hand corner. 

    Can't remember your password?

    Click here and fill in your username, email and DOB. You'll then receive an email with a link to reset your password. If you're locked out of your account and can't remember your password, please contact a member of our customer services team who will help you.

  • I received a password reset email that I didn't request. What should I do?

    If you've received a password reset email that you didn't request, your account may have been compromised. Please update your password immediately by logging in to your account, selecting 'My Account' and then 'Account details' tab.

  • I received a password reset confirmation email but didn't change my password. What should I do?

    If you've received an email confirming that your password has been changed and you didn't, someone may have fraudulently changed your password. Please secure your accounts by changing your email account password. Then use the forgotten password functionality on site to reset your password. Still having problems? Speak to a member of our customer services team by using the chat functionality on site.

  • FX & CFD Lot Sizes

    FX and CFD accounts will deal directly in units when trading FX where 100,000 units = 1 standard lot, or 10 CFDs; 10,000 units = 1 Mini Lot, or 1 CFD; and 1,000 units = 1 Micro lot, or 0.1 CFDs.

    All other markets will be traded as CFDs.

    Spread Bet accounts trade in the base currency of your account per point movement of a market.

    We encourage you to use the margin calculator built into the deal ticket to view the notional value of a trade.

  • Tradefair Web operates on a Non-FIFO basis

    All accounts on Tradefair Web operate on a Non-FIFO basis.
    This means if you have multiple positions in one instrument you’ll be able to close these in any order you wish. This also means:

    • You’ll be able to place linked stop and limit orders on individual trades.
    • All orders placed on the same deal ticket as a trade will be linked.

  • Back-to-base currency conversion charges

    Back-to-base automatically converts any realised P/L, adjustments, fees and charges that are dominated in another currency, back to your base currency before applying them to your account. The current charge for this is 40 basis points for every back-to-base conversion.

  • FX Financing

    Please refer to the Pricing and Fees document or the platform for the latest financing information.

  • What are the CFD financing charges?

    Financing is a fee that you pay in order to hold a position open overnight (excluding futures contracts). The daily financing fee will be applied to your account each day that you hold an open position (including weekend days). There is no financing charged on futures contracts. Our financing rates are set at benchmark regional interest rate of +/- 2.5%.

  • CFD Financing

    Please refer to the Pricing and Fees document or the platform for the latest financing information.

  • What is Price Tolerance and how does it work?

    Price Tolerance is the price level within which the Tradefair trading platform may execute your trade immediately even if at the time of execution the price has moved away from that specified by you.

    Those markets where Price Tolerance applies will have default tolerance levels set, but they may be altered by you on the trading platform.

    If you don't want any slippage in execution price, you can manually set your Price Tolerance level to '0' for each market. This will mean that if a trade request is received and the price is different, the trade will be rejected and a new trade must be requested.

  • How do you change the Price Tolerance levels?

    If you want to change your Price Tolerance level, you can do so by amending the Tolerance levels set within the Market Information for each market affected by Price Tolerance.

    If however you want to remove Price Tolerance completely, you can do so by setting the Price Tolerance level to '0' for the relevant market. This will mean that should our trade execution price move, you will need to submit a new trade request.

  • How does the Hedging button work?

    Your Tradefair Advantage account by default is set to non-hedging. i.e. if you place an opposing trade in the same market as you have an open trade already, it will close out the trade in the other direction.

    However, if you tick the hedging button, it will create a hedge trade, meaning you will have two open trades in the same market, in opposite directions.

  • How does the Step Margin feature work?

    Step Margin is the process by which the amount of initial margin charged per trade may increase depending on the size of your spread bet or CFD trade. As the size of your total position in a particular market increases, so may the amount of initial margin charged for any additional trades [within the same market].

    These occur at specified Step Margin levels.

    To find out more about the Step Margin levels for a particular market, refer to the market information area within the trading platform.

  • How do I contact you?

    The Customer Service team is available during Market Hours Monday to Friday. You can contact them by phone, email or Live Chat on the details at the top of the page.


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