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Customer Support
Tradefair Spreads
6 Devonshire Square
London EC2M 4AB
Very often problems may arise as a result of misunderstandings and can be easily resolved by our Customer Services staff. However, we recognise that there may be occasions when you feel that our service has not met your expectations and you wish to raise this with us more formally.
In this case, please, contact our Compliance Officer, either by email, in writing or by telephone.
Compliance Department
London Capital Group
6 Devonshire Square
London EC2M 4AB
Telephone: +44 (0)20 7456 7000
Email: compliance@londoncapitalgroup.com
If you are not satisfied with our response, you are entitled to contact the Financial Ombudsman for an independent view.
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Telephone: 0845 080 1800
www.financial-ombudsman.org.uk
They will provide you with a form to complete with details of your complaint. To be eligible for the service, you will need to submit details of the complaint within six months of the date of our final response to you. Please note that the Financial Ombudsman Service can only consider complaints, which we have not been able to resolve to your satisfaction through our own internal procedures.
A Corporate Account would suit individuals that wish to trade on behalf of their organisation. To apply for a Corporate Account, please email spreads@tradefair.com requesting further information.
If you would like to permit another person to trade on your account, you must request and complete a Power of Attorney form.
Our on-line application form is completely secure and will take you about 5 minutes to complete. You will know if your account has been activated within 1 hour of applying (assuming you do so between 0800 and 1730, Monday to Friday). If you have any problems, please do not hesitate to call our Customer Support team on:
Before completing our on-line application form, please be advised that you will be asked to supply the following information:
Full name & home address details
Salary details (please include details of annual income if you are retired or not currently employed)
Trading Risks
At Tradefair Spreads we want you to enjoy your experience so far as this is possible. Our automatic Stop-Loss facility allows you to limit any financial loss to a pre-agreed amount, but you must note that if the markets gap or move unexpectedly against your position overnight, overnight or during the trading session, you may be required to credit your account with additional funds. Stop losses are not guaranteed.
Tradefair Spreads may process information relating to you (including personal data as defined under the Data Protection Act 1998), including holding such information in a manual format or electronic database, in order to satisfy any contractual, regulatory or statutory requirements we may have. Unless we receive specific written instructions to the contrary, by providing this information you agree that we may process this information in order to fullfill such obligations.